If you pre-ordered a game with fewer than 14 days to go before its release, you will have up to 14 days to cancel the pre-order and get your refund. This means that if you pre-ordered it a week before launch, you have until a week post-launch to request your refund. The one exception to this is if the content is truly faulty and you can somehow prove this to the representative, then you will still be able to get your refund back.
The one downside to getting your PlayStation Store refund is that you can only get the cashback as a balance on your account, even if you used a credit card. Please see Section 3 below for details on returns timing and requirements.
NOTE: Cancellations are made at the order level; individual items within an order cannot be canceled. Orders containing PS Plus, or any other subscription product or digital content are final and cannot be canceled, unless required by applicable law.
However, if the order contains refund-eligible items, those items may be returned for a refund in accordance with the terms of this Policy. For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.
Your RMA will expire 30 days from the date it is generated; your item will not be considered refund-eligible unless it is shipped back to PlayStation Direct before your RMA expires. Return Shipping : Returns should be sent to our returns fulfillment center using the prepaid Federal Express return shipping label we provide to you.
We reserve the right to reject any return that does not comply with this requirement. PlayStation Direct does not take title to returned items until they are accepted at our returns fulfillment center, and the risk of loss remains with you until the returned item s are delivered to us at that location. Returns Requirements : In order to qualify for a refund, you must return the item within the applicable return policy period using the prepaid shipping label we provide to you, include the packing list or original purchase receipt, and identify the reason for the return.
All returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation.
With million monthly users, it is a giant in the world of gaming. Besides shopping for digital games, PlayStation Store offers a variety of other entertainment services. Movie streaming, purchases, and rentals are available through PlayStation Video, while you can stream music through PlayStation Music, powered by Spotify. Those interested in paid cloud gaming services might want to check out PlayStation Now. Even if you have never regretted purchasing a game for your PlayStation console, you may be in a situation to rethink that PlayStation Plus or Now subscription.
Buying or renting a bad movie over PlayStation Video might motivate you to check what your options for getting your money back are. With so many products available on the PlayStation Network, things can get confusing. The first thing to remember is that you cannot initiate a refund request on your console. You will have to use a browser on your computer or your smart device. This rule also applies to:. There is one little trick, though—you are not eligible for getting your money back if you downloaded or used any digital content unless that content is faulty.
You should be extra careful about this rule when it comes to season passes and in-game consumables as they can be purchased through games and get downloaded or used right away. To prevent possible issues with game refunds, make sure to turn off Automatic Downloads on your PS4 console.
A similar rule applies to PlayStation Video titles. Select the arrow icon beside the add-on to start downloading. If you are having issues downloading a game, please visit the guide below. Troubleshoot game downloads. Add-ons, DLC and in-game currency support. How to download PlayStation games remotely When you purchase a game, you can choose to start the download remotely via a web browser or PlayStation App. Set up automatic downloads. Sign in to PlayStation. Select the game you want to download from your purchased list and select Download.
Select which linked PS5 console or PS4 console you would like to download to. Your game will begin downloading automatically. PlayStation App support.
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